PRIVACY POLICY

Brainmina LTD
Last updated: 01.11.2025

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1. INTRODUCTION

Brainmina LTD respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information in accordance with UK GDPR and the Data Protection Act 2018.

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2. DATA CONTROLLER

Company Name: Brainmina LTD
Company Number: 16809516
Address: 806 Alcester Rd S, Birmingham, B14 5HH, UK
Phone: 07448 114952
Website: www.brainmina.com

Brainmina LTD is the data controller responsible for your personal data.

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3. WHAT DATA WE COLLECT

We may collect and process the following categories of data:

Personal Data

• Full name

• Phone number

• Email address

Health Data (Special Category Data)

• Symptoms and concerns

• Relevant medical history

• Session notes and progress records

Website Data

• IP address

• Browser type and usage data (via cookies)

 

4. HOW WE COLLECT YOUR DATA

We collect data when you:

• Fill in forms on our website

• Contact us via phone, email, or online forms

• Book or attend sessions

• Provide information during consultations

 

5. PURPOSE OF DATA PROCESSING

We use your data to:

• Provide neurofeedback services

• Assess and monitor your progress

• Communicate with you (appointments, updates)

• Maintain clinical records

• Improve our services

 

6. LEGAL BASIS FOR PROCESSING

We process your data based on:

• Your explicit consent (for health data)

• Provision of healthcare-related services

• Legal obligations (where applicable)

 

7. DATA STORAGE AND SECURITY

Your data is stored securely using:

• Electronic systems (password-protected)

• Paper records (securely stored)

Access is limited to authorised personnel only.

 

8. DATA RETENTION

Your personal and health data is retained for:

- 5 years from your last session

After this period, data will be securely deleted or destroyed.

 

9. DATA SHARING

We do not share your personal data with third parties unless:

• You give explicit consent

• It is required by law

• It is necessary to protect your vital interests

 

10. YOUR RIGHTS

Under UK data protection law, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

11. COOKIES

Our website may use cookies to improve user experience. You can control or disable cookies through your browser settings.

 

12. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for their privacy practices.

 

13. CONTACT

If you have any questions about this policy or your data, please contact:

Brainmina LTD
📍 806 Alcester Rd S, Birmingham, B14 5HH
📞 07448 114952
🌐 www.brainmina.com

 

14. CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version will always be available on our website.

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TERMS & CONDITIONS 

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Brainmina LTD
Last updated: 01.11.2025

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1. INTRODUCTION

These Terms & Conditions govern your use of this website (www.brainmina.com). By using this website, you agree to comply with these terms.

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2. ABOUT US

This website is operated by:

Brainmina LTD
Company No: 16809516
Address: 806 Alcester Rd S, Birmingham, B14 5HH, UK
Phone: 07448 114952

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3. SERVICES DISCLAIMER

The information provided on this website:

• Is for general informational purposes only

• Does not constitute medical advice

• Does not replace consultation with a qualified healthcare professional

Neurofeedback is a supportive training method and results may vary.

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4. BOOKINGS AND PAYMENTS

• Appointments must be booked in advance

• Payment terms will be communicated at the time of booking

• We reserve the right to refuse or cancel bookings​

 

5. CANCELLATION POLICY

• At least 24 hours’ notice is required for cancellations

• Late cancellations or missed appointments may be charged

 

6. LIABILITY

We take reasonable care to ensure accuracy of information. However:

• We do not guarantee results from services

• Use of services is at your own risk

Nothing in these terms excludes liability for death or personal injury caused by negligence under UK law.

 

7. INTELLECTUAL PROPERTY

All content on this website (text, branding, materials) is the property of Brainmina LTD and may not be copied or reproduced without permission.

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8. PRIVACY

Use of this website is also governed by our Privacy Policy.

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9. EXTERNAL LINKS

We are not responsible for the content or practices of third-party websites linked from this site.

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10. CHANGES TO TERMS

We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

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11. GOVERNING LAW

These terms are governed by the laws of England and Wales.